Privacy Notice
Privacy Notice
At Savrienne, we understand that trust is an important part of every customer relationship. We are committed to protecting your personal information and handling it responsibly while providing, improving, and supporting your shopping experience.
This Privacy Notice explains the types of information we may collect, how we use it, when it may be shared, and the choices available to you when shopping with Savrienne.
1. What Information Do We Collect?
To operate our online store, process orders, provide customer support, and improve our services, we may collect information such as:
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Identity & Contact Details:
Your name, billing address, shipping address, email address, phone number, and other contact information you provide. -
Order & Transaction Information:
Details about handbags or accessories purchased, order history, shipping information, returns, refunds, and related transaction records. -
Payment Information:
Payments are processed through secure payment service providers and payment gateways available through our e-commerce platform. We generally do not receive or store your complete payment card details. -
Device & Usage Information:
Depending on your browser, device settings, cookies, and services used on our website, information such as IP address, browser type, device information, pages viewed, referring pages, and interactions with our store may be collected. -
Shopping Preferences:
Information about products viewed, searches, wishlist activity, cart activity, and interactions with our website may be used to improve your shopping experience and provide more relevant content where permitted.
2. How Do We Use Your Information?
We may use personal information for purposes including:
Order Fulfillment
Processing purchases, confirming orders, arranging delivery, providing tracking information, handling returns, refunds, and customer service requests.
Customer Communication
Responding to inquiries and sending important information relating to orders, accounts, transactions, policies, or services.
Store Operations
Maintaining our website, managing inventory, improving functionality, supporting checkout processes, and operating our online store.
Website Improvement
Understanding how visitors interact with Savrienne so we can improve website navigation, product presentation, performance, and overall shopping experience.
Marketing Communications
Where permitted and where you have provided any required consent, we may send information about new collections, handbags, offers, promotions, or brand updates. You may unsubscribe from marketing emails at any time through the unsubscribe link provided.
Security & Fraud Prevention
Helping protect our customers, website, transactions, and business from fraudulent, unauthorized, or potentially harmful activity.
Legal Obligations
Maintaining records or using information where reasonably necessary to comply with applicable laws, regulations, legal requests, or legal processes.
3. Do We Share Your Information?
We may share information with trusted service providers when reasonably necessary to operate our store and provide services to you.
These may include:
-
Shipping & Logistics Providers:
To arrange delivery, shipment tracking, and order fulfillment services. -
Payment Processors:
To securely process and verify payments and transactions. -
E-Commerce & Technology Providers:
Services that support website hosting, checkout functionality, analytics, security, customer communication, and store operations. -
Professional Service Providers:
Where appropriate, information may be shared with advisors, accountants, insurers, or other professional service providers. -
Legal & Regulatory Authorities:
Information may be disclosed when required by applicable law, legal process, or valid requests from authorized authorities.
We do not sell or disclose personal information to unrelated third parties for their independent use without an appropriate business or legal basis.
4. Cookies & Similar Technologies
Savrienne and service providers supporting our website may use cookies and similar technologies to:
- Operate website functions
- Remember shopping preferences
- Understand website usage
- Improve website performance
- Support analytics and relevant advertising where applicable
The availability of cookie categories may depend on your location, browser, device settings, and consent preferences.
You may adjust certain cookie settings through your browser settings.
5. Your Privacy Choices & Rights
Depending on where you live, applicable privacy laws may provide rights regarding your personal information.
These may include the ability to request:
- Access: Information about personal data we maintain about you.
- Correction: Correction of inaccurate or incomplete personal information.
- Deletion: Deletion of certain personal information where applicable.
- Restriction or Objection: Restrictions on or objections to certain uses of personal information where provided by applicable law.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw consent where applicable.
- Marketing Opt-Out: You may unsubscribe from marketing communications at any time.
To submit a privacy-related request, please contact us at:
We may need to verify your identity before completing certain requests.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through or stored in connection with our website.
7. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, including:
- Processing orders
- Providing customer support
- Maintaining transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal or regulatory obligations
Retention periods may vary depending on the type of information and the reason it is collected.
8. Third-Party Services
Our website may rely on third-party services such as:
- Payment processors
- Shipping providers
- Analytics tools
- E-commerce technology providers
- Customer service platforms
These providers may process information according to their own privacy practices and applicable agreements.
We encourage you to review the privacy policies of relevant third-party services where appropriate.
9. Children's Privacy
Savrienne is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
so we can review and address the matter.
10. Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes to our practices, technology, services, legal requirements, or business operations.
When appropriate, the updated version will be posted on this page with a revised effective date.
Contact Our Privacy Team
If you have questions about this Privacy Notice, our privacy practices, or would like to submit a privacy-related request, please contact us:
Email: service@savrienne.com
Savrienne is an online retail store specializing in handbags, fashion accessories, and everyday lifestyle products.
Savrienne is operated by Guangzhou Mixun Digital Intelligence Technology Co., Ltd.
Legal Entity: Guangzhou Mixun Digital Intelligence Technology Co., Ltd.
Registered Address:
Room 3A03-B211, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China
Email: service@savrienne.com
Savrienne — Your privacy matters to us.